61-43 86th Street Suite 501
Fresh Meadows
Queens , NY 11365
ph: 718 715 2265
alt: conrad@conradrichards.com
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Dr. Conrad R. Richards, MBA, DREI, GSI, CDEI, Ph.D., has over 25 years of practical professional experiences applied to leadership and organizational development. As a management consultant targeting project management, training development, and brand consumer experience. Conrad has targeted education, employment, recruitment and selection, leadership, organizational development, sales development, service compliance, and service quality. As a personality psychologist who has conducted over 500 personality assessments, with expert feedback, and coaching encounters to impact leadership, professional development, and actionable insights that leads to best decisions about people, teams, and organizational culture. He has devoted his passion to study and interpret personality derailment factors and human complexities in new hire experiences, onboarding, professional development, business assessments, project team leadership, organizational culture, performance, and service quality of independent contractors and employees. He also devises corporate 360-degree strategies in creating an inclusive engaged work culture that drives organizational efficiencies in light of organizational and market change. He has conducted ongoing research of changing consumer demand and competitive service quality through intelligent data and tech support and the promotion of brand recognition and market differentiation. He has developed leadership conflict management strategies to provide and secure a sustainable workplace for professionals to meet real estate brokerage, and retail mortgage banking strategic management objectives. He has also worked in project management initiatives that targets business analytics and feasibility studies for business decision makers. Drawing from his doctoral studies applied to leadership and human development, he continues to engage in ongoing research targeting the life cycle of employees and independent contractors. He remains current in NYS real estate licensing and regulatory laws working through a number of real estate education affiliates, and several top-tier real estate brokerage firms in New York City. He also remains abreast of the changes in mortgage banking laws, loan products, business ethics, service compliance development, and hospitality brand consumer experience. He stays abreast of the latest evidence of research in human complexities and systems thinking, organizational strategies, organizational designs, and leading service quality. Dr. Richards, as a management consultant, provides an informed perspective in New York City. conrad@conradrichards.com
Management Consulting services begun 2005, professional experiences in management, investment banking and reporting, global investment financial reporting, financial accounting, cost control, project management, training and development, organizational development, organizational behavior, people analytics, real estate brokerage, mortgage brokerage, and banking services.
Since 2005, Dr. Richards has began a range of consulting solutions which included leadership development, professional training and development, career coaching, recruitment and selection, talent retention, organizational culture assessment, business assessments, knowledge and competence assessment, strategic policies impacting positive outcomes, customer service quality, transactional support, consumer experience and retention, applied research, and community social responsibility. His passion is supported in the role of a university faculty targeting strategic management and engaging in exploring new innovative business approaches in creating a competitive advantage in organization.
As a Management Consultant leading people through transformational change have impacted many students, professionals, organizations, and communities.
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IMPACTING CHANGE:
Brokerage Performance
His published dissertation defended the notion that personality testing is a critical tool in recruitment and selection in real estate brokerage organization. His research published title: Beyond Real Estate Licensing: Case Study Analysis of Behavioral Assessment Relationship Applied to Human Development (2009). ProQuest. His hallmark research study of personality testing was adopted into New York Law and Rules and Regulations, Real Estate Broker Education Curriculum (2018) that require real estate brokers to train and supervise sponsored licensees, but also include suggested personality testing as a resource in hiring licensees, who are capable, trustworthy, and meets the characteristics of desired performance. Conrad has conducted ongoing research of personality testings and have created a behavioral framework from over 250 assessments to determine potential successful real estate characteristics in newly hires. The research study titled: A Case Study Analysis of the Characteristics of Sales Agents Who Remain in the Industry. What emerged from this study is a "TALENT PERSPECTIVE" that guides employers in the selections of potential sales hires. A brief overview presented at the January 2023 REEA DREI Summit Review Panel, presenting the core principles and applications. Such project will be published as a workshop textbook for real estate professionals. Conrad has published a series of articles listed on his LinkedIn profile and published textbooks targeting Real Estate Strategic Management, Real Estate Transactional Strategy, Real Estate Finance Strategy, and Real Estate Talent Management for real estate licensing professional continuing studies.
Faculty and Classroom Performance
Dr. Conrad Richards contends in current research that personality assessment goes beyond real estate brokerage or mortgage brokerage recruitment and talent selection but to extend to the recruitment and selection of real estate educators as well. Conducted research by Dr. Richards has indicated that Real Estate Instructor Behavioral Assessment and Classroom Management Techniques are necessary for educators to understand and master self while applying effective methods in handling difficult classroom situations and instructor negative criticism. If educators are unaware of their behaviors and how they are perceived by adult learners; if instructors are unaware how they handle difficulty situations and criticism, such unawareness could lead to potential sources of instructional difficulty and professional derailment. Research case study is titled Effective Human Development Applied to Real Estate Educators. The study emerged a framework and model named "BEHAVIORAL COMPETENCE" to guide newly and seasoned educators in the characteristics of human development impacting instruction. This project will be published as a workshop textbook for professionals. Dr. Richards conducted a brief overview of theoretical framework and applications at the June 2022 REEA Conference, San Antonio Texas, Instructor Panel. Titled: “Self-Regulating in Difficult Situations” www.REEA.com
Dr. Richards contends in current research that about 50% of the population of real estate educators are experiencing unrealized value. A case study was conducted to understand the phenomenon and provide effective applications to increase the realized worth among educators. June 2023 REEA Conference, Las Vegas, REEATalks, was titled “Do You Know Your True Value?” The REEATalks was supported by the conducted research case study titled: Effective Business Modeling Applied to Real Estate Educators. The study emerged a framework and model named the “COMPETITIVE EDGE” to guide educators to achieve realized value. I would like to thank each panelist, Jan Ellingson GSI REEA Board Member, Maurice Taylor GSI DREI REEA Board Member, John Wenner DREI, DREI Leadership Council, and John Gillam GSI REEA Board Member, who were willing to shared their valued stories that affirms a set of applied principles can help educators optimize professional value and profitability in an ever-changing and demanding industry.
www.REEA.com
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PRIVACY AND RETENTION POLICY:
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RESEARCH AND ETHICAL TREATMENT POLICY:
Real Advantage Consultants, is actively engage in research and development in publications and written materials to improve organizational practices and professional development. Non-private information will be used to analyze in systematic ways whether its quantitative and qualitative to draw conclusions and to add to the field of management. Research is aimed at discovering new information and phenomenon that can be applied in practice. The participation in future independent research studies are completely voluntary and clients have the right to decline from the use of private information. All private information used in research are de-identified to protect the privacy of human subjects and to maintain strict confidentiality of our clients.
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Dr. Conrad R. Richards, as a management consultant, he has targeted people, change, and service impacting talent acquisition, professional development, learning and development, leadership development, organizational behavior, sales development, service quality, and consumer experience. As a personality psychologist, his practice targets applied business psychology in life cycle of employees and independent contractors from onboarding to exiting using surveys instruments to provide guidance and organizational analysis. Psychometric instruments applied to personality assessments, coaching and mentoring feedback, with intentional guided expected behavioral change. business psychology applied to human complexities in employability, recruitment and selection, learning and development, team development, knowledge management, talent development databases, conflict management, and strategic policies to support performance outcomes. Conrad's financial background in accounting, finance, budgets, and cost allocations, targets business planning, feasibility studies, and quantitative analysis applied to business management needs.
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EDUCATION:
Dr. Richards academic achievements include, AAS in Accountancy from NYC College of Technology (1992), BBA in General Accounting Services from Pace University (1997), MBA in Corporate Finance & Investments from Adelphi University (2000), and Ph.D., in Leadership and Organizational Change Management from Walden University. His research targeted Human Development in Real Estate Brokerage, from Walden University (2009).
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CREDENTIALS:
Director of Real Estate Programs at Real Advantage Institute, a NYSDOS and NMLS #1405095 approved real estate school, He holds a NYS Real Estate Instructor Approval, NYS Real Estate Broker License, Notary Public Appointment in Queens County, New York. He is the Director of Mortgage Services at Real Advantage Professionals a NYS Registered Mortgage Brokerage MNLS#2118455 originating Residential and Commercial funding. He is the holder of Certified Distant Education Instructor (CDEI) Designation from International Distant Education Certification Center (IDECC) to Instruct Online Professional Developmental Learning. He is the holder of Gold Standard Instructor Certification (GSI) and Distinguished Real Estate Instructor (DREI) designation from Real Estate Educators Association. He is also a Certified Management Consultant and Distributor of Psychometrics Personality Inventories from Hogan Assessment Systems to appraise, evaluate, and interpret behaviors in professionals and organizational culture impacting leadership, sales teams, organizational development, and consumer experience.
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TEACHING EXPERIENCES:
Dr. Richards currently teaches graduate and undergraduate university students, continuing professional college students, pre-licensing real estate mortgage students, and corporate customized learning and development programs for real estate institutions, mortgage banking institutions, and hospitality communities. Business Policy and Strategic Management, Quantitative Models for Business Decision Makers, Applied Research for Managers, Real Estate Education, Mortgage Banking Education. Also offering (DEI) Diversity, Equity, and Inclusion programs for Hospitality entities.
Dr. Conrad R. Richards
Baruch College Zicklin School of Business; New York University School of Professional Studies; Baruch College Continuing and Professional Studies; Hofstra University Continuing Education; Queens College Continuing Education; York College Continuing Education; NYC College of Technology Alumni Board Member and Speaker for Graduates; New York Real Estate Institute; Real Estate Education Center; Real Advantage Institute; other contracted corporate organizations, and community serving entities located in the Greater Area of New York City.
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ORGANIZATIONAL CHANGE:
Dr. Conrad Richards, was elected (June, 2022-2023), as REEA President-Elect of Real Estate Educators Association. As the former Education Committee Chair and member of the Real Estate Educators Association, a National Organization that serves to provide support and guidance in developing instructional standards for real estate educators. As Chair of the education committee, he has served and develop new strategies in program development and design, program business definition, operationalized program policies and procedures, program promotion and release, and organizational strategies. He has led the development of the REEA GSL program, REEA National program, and REEA Library program. He engages in executive policy development, organizational effectiveness, and systems to increase membership base. He has engaged and supported senior executives in corporate decision making. As President Elect of the REEA Board of Directors, He strongly believes in the Real Estate Educators Association vision, leading real estate education and practice nationally and to prepare educators in response to changes in the industry.
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ORGANIZATIONAL LEADERSHIP
Dr. Conrad R. Richards, President of REEA 2023-2024. it is Dr. Richards honor to serve REEA communities and members with a vision of instructional excellence through new member benefits and programs. 2023 REEA Conference “The REEA Experience” in Las Vegas was a demonstration of REEA dedication as an extended family of volunteers who are committed to inspire and nurture the human spirit that dwells in the hearts and minds of all our talented and passionate real estate educators and school providers around the country. As a leader and a visionary look forward in leading our mission and momentum to impact instructional practices, school leadership, knowledge sharing, and building stronger relationships with our stakeholders to achieve educational excellence in our classrooms and beyond.
Dr. Conrad Richards, DREI, GSI, CDEI
2023-2024 REEA President
www.REEA.com
Copyright 2018 Dr. Conrad R. Richards. All rights reserved.
61-43 186th Street Suite 501
Fresh Meadows
Queens , NY 11365
ph: 718 715 2265
alt: conrad@conradrichards.com
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